Master ITIL® v5 Concepts with Hands-On Service Management Training at DreamsPlus
DreamsPlus Institute delivers ITIL® Foundation Version 5 training in Chennai, aligned with the latest PeopleCert ITIL curriculum and global service management standards. Our training equips professionals to manage digital products, IT services, and AI-enabled operations in today’s fast-evolving business landscape.
Our ITIL® v5 Training in Chennai is a fast-track, interactive program designed for professionals who want to understand and apply modern service management, value co-creation, and AI governance in real-world environments.
This 2-day ITIL® v5 Workshop in Chennai, led by certified trainers, combines hands-on learning, practical exercises, case studies, and scenario-based discussions to help participants build strong, job-ready ITSM and digital operations skills.
Why ITIL® v5.0 Matters in 2026 and Beyond
In 2026 and beyond, organizations require a future-ready service management framework that supports AI adoption, digital products, and customer-centric operations. ITIL® Version 5 is designed to address these needs by extending ITIL beyond traditional IT services.
Supports AI-native service management with built-in AI governance guidance
Enables digital-first operations through unified product and service management
Integrates Agile, DevOps, Lean, and PRINCE2 practices
Emphasizes value co-creation, customer experience, and digital experience
Helps organizations operate effectively in high-velocity environments
Why Choose DreamsPlus ITIL® v5 Workshop in Chennai?
We offer a practical and exam-aligned ITIL® v5 Workshop in Chennai, tailored for working professionals and enterprise teams.
- ITIL® v5 training aligned with PeopleCert curriculum
- Certified trainers with extensive ITSM and service management experience
- Official syllabus-based study materials, mock tests, and exam guidance
- Support for ITIL Foundation v5 exam preparation and delivery
- Flexible training options:
- Classroom training in Chennai
- Live online instructor-led training
- Self-paced eLearning
- Corporate and private team training
ITIL® v5 Foundation Certification Overview
ITIL® (Information Technology Infrastructure Library) Version 5 is the latest evolution of the world’s most widely recognized framework for service management. ITIL v5 expands the scope of ITIL to include digital product management, AI governance, and enterprise-wide service delivery, while retaining proven ITIL principles.
What You'll Learn in Workshop
Core Concepts
- Digital product and service management
- Value co-creation concepts
- Service relationships, roles, and service journeys
- Digital transformation and modern service management
ITIL Framework
- ITIL Value System (SVS)
- Governance and guiding principles
- Continual improvement model
- Product and service lifecycle activities
- Service Value Chain
Four Dimensions of Product and Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Practical Applications
- Value streams and value stream management
- Value stream mapping techniques
- ITIL and AI, including AI governance
- Integration with DevOps and PRINCE2
- Key ITIL practices for service operations
- Continual improvement methodology
ITIL® v5 Foundation Certification Exam Details
Exam Format
- 40 multiple-choice questions
- 60 minutes duration
- Passing score: 26/40 (65%)
- Closed-book examination
- No negative marking
Exam Delivery
- Online proctored exam (available 24/7)
- Test center option available
- Exam language: English
Certification Recognition
- Globally recognized ITIL credential
- Foundation for advanced ITIL certifications
Upcoming ITIL® v5 Training Batches
Classroom Training – Chennai
- 40 multiple-choice questions
- 60 minutes duration
- Passing score: 26/40 (65%)
- Closed-book examination
- No negative marking
Exam Delivery
- Online proctored exam (available 24/7)
- Test center option available
- Exam language: English
Certification Recognition
- Globally recognized ITIL credential
- Foundation for advanced ITIL certifications
Who Should Take ITIL® v5 Training?
IT service management and IT operations professionals
Service managers and product managers
CX and UX professionals
Digital delivery and transformation teams
Beginners in ITSM
Professionals planning advanced ITIL certifications
Organizations implementing digital transformation
No formal prerequisites required. Familiarity with IT or service environments is recommended but not mandatory.
ITIL® Certification Path
Foundation Level
Provides a comprehensive understanding of ITIL concepts, value systems, and modern service management.
Advanced Levels
After Foundation, professionals can progress to:
- ITIL Managing Professional
- ITIL Strategic Leader
- ITIL Practice Manager
- ITIL Master
Related Certifications at DreamsPlus
- PRINCE2® Project Management
- DevOps Foundation
- Agile & Scrum Certifications
- PMP®
- Six Sigma
- ISO/IEC 20000 – IT Service Management
ITIL® Training Locations & Availability
Classroom ITIL® v5 Training in Chennai
- Tech-enabled classrooms
- Hands-on exercises and real-world scenarios
- Convenient city locations
Online ITIL® v5 Training – Pan India
- Live instructor-led virtual sessions
- Same curriculum and learning quality as classroom training
- Accessible from anywhere in India
Upcoming ITIL® v5 Training Batches
- Weekend batches: Saturdays & Sundays
- Weekday batches: Monday to Friday
- Fast-track intensive: 2 consecutive days
- Morning batch: 9 AM – 1 PM IST
- Evening batch: 6 PM – 10 PM IST
- Weekend batches available
- Customized schedules
- Onsite or virtual delivery
- Flexible batch sizes
ITIL® Course Fees & Packages
ITIL® v5 Foundation Package Includes
- 2-day instructor-led training (16 contact hours)
- Official syllabus-aligned study materials
- Student workbook and reference guides
- Practice tests and mock exams
- Exam preparation support
- Post-training guidance
- Flexible payment options available
Career Benefits of ITIL® v5 Certification
- Enhances career opportunities in ITSM, product management, and digital operations
- High demand across industries globally
- Globally recognized professional credential
- Enables roles such as:
- IT Service Manager
- Service Delivery Manager
- IT Operations Manager
- Product Operations Manager
- IT Consultant
Disclaimer
All salary figures, job statistics, adoption rates, and quantitative data mentioned on this page are sourced from publicly available web resources, industry reports, and prevailing market trends. DreamsPlus does not guarantee the accuracy, completeness, or timeliness of this information.
Actual salaries, job opportunities, certification outcomes, and career growth may vary based on individual skills, experience, location, organization, and market conditions. This information is provided strictly for general guidance and reference purposes only. Learners are advised to independently verify all data before making career, financial, or educational decisions.
Frequently Asked Question
ITIL® v5 Foundation is the latest version of the globally recognized IT Service Management (ITSM) framework by PeopleCert. It provides a modern approach to managing IT-enabled services with a strong focus on digital transformation, value creation, and customer experience.
ITIL v5 training in Chennai offers industry-relevant ITSM skills, hands-on learning, and expert guidance for professionals working in IT services, operations, and service delivery. Chennai is a major IT hub, making ITIL v5 certification highly valuable for career growth and job opportunities.
- IT support and service desk professionals
- IT managers and team leads
- Freshers entering IT service management
- Business professionals working with IT services
- Existing ITIL v3 or v4 certified professionals upgrading to v5
- Core concepts of IT service management
- ITIL Service Value System (SVS) and Service Value Chain
- ITIL guiding principles and practices
- Integration of Agile, DevOps, cloud, and automation
- Delivering business value through IT services
- 40 multiple-choice questions
- 60 minutes duration
- Passing score: 65% (26/40)
- Closed-book exam
- Conducted as an online proctored exam by PeopleCert, which you can take from home or office