Master ITIL Concepts with Hands-On IT Service Management Training with Dreamsplus
DreamsPlus Institute is proud to be an Authorized Training Partner of PeopleCert for ITIL® v4.0 certification training and exam booking services in India. We deliver world-class IT Service Management (ITSM) training that empowers professionals to excel in today’s digital transformation era.
Our ITIL Training in Chennai is a fast-track, interactive program designed for IT professionals who want to understand and apply ITIL best practices in real-world environments. This 2-day ITIL Workshop in Chennai, delivered by certified trainers, combines hands-on learning, practical exercises, case studies, and industry-focused examples to help participants build strong and job-ready ITSM skills.
Why ITIL® v4.0 Matters in 2026 and Beyond
Supports Digital Transformation with cloud, AI, and automation
Integrates Agile, DevOps & Lean for faster and flexible service delivery
Focuses on Business Value, not just IT processes
Improves Customer Experience across IT services
Drives Operational Excellence and performance
Why Choose DreamsPlus ITIL 4 Workshop in Chennai?
- PeopleCert Authorized Training Partner offering official ITIL v4.0 certification training
- PeopleCert-certified ITIL trainers with 12+ years of ITSM experience
- Official ITIL courseware, case studies, mock tests, and exam-focused preparation
- Flexible ITIL training modes: Classroom (Chennai), Live Online, Self-Paced, and Corporate
- Seamless ITIL v4.0 exam booking with online proctored exams across India
ITIL v4.0 v4.0 Foundation Certification Overview
What You'll Learn in ITIL v4.0 Training
Core Concepts of Service Management
- Understanding services, value, and stakeholder relationships
- Key terminology and principles of IT service management
- The ITIL Service Value System (SVS)
The Service Value Chain
- Creating value through optimized activities and resources
- Integrating Lean, Agile, and DevOps practices
- Modern approaches to service delivery
Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
ITIL Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
ITIL Practices
- 34 management practices covering the full IT service lifecycle
- Service desk, incident management, and problem management
- Change enablement, service level management, and more
ITIL v4.0 Certification Exam Details
Exam Format
- 40 multiple-choice questions
- 60 minutes duration
- Passing score: 26/40 (65%)
- Closed-book examination
- Available in English and multiple languages
Exam Delivery
- Online proctored exam (take from home/office)
- IFlexible scheduling options
Certification Validity
- Globally recognized credential
- INo expiration (optional renewal through PeopleCert Plus membership)
Who Should Take ITIL v4.0 Training?
IT Professionals
Service desk staff, support engineers, system administrators
IT Managers
Service managers, operations managers, project managers
Business Professionals
Anyone working with IT-enabled services
Career Changers
Professionals entering the IT service management field
Students
Those beginning their journey in IT and service management
Existing ITIL Holders
Professionals updating from ITIL v3 to v4
No Prerequisites Required – While basic IT knowledge is helpful, anyone can enroll in ITIL v4.0 Foundation training.
Career Benefits of ITIL® v4.0 Certification
- Boosts career prospects with up to 40% higher earning potential
- High-demand ITIL skills across IT, finance, healthcare, telecom, e-commerce, and manufacturing
- Globally recognized ITIL certification in over 200 countries
- IT Service Manager
- IT Operations Manager
- ITIL Process Owner
- Service Delivery Manager
- IT Consultant
- IT Project Manager
ITIL v4.0 Certification Path
Foundation Level
The entry point provides a comprehensive understanding of ITIL core concepts, principles, and terminology.
Advanced Levels
After Foundation, progress to:
- ITIL Managing Professional – Practical skills for running IT teams
- ITIL Strategic Leader – Strategic business and digital transformation
- ITIL Practice Manager – Deep expertise in specific ITIL practices
- ITIL Master – Highest level of ITIL expertise
Training Locations & Availability
- Classroom ITIL Training in Chennai: Tech-enabled classrooms, hands-on labs, and easy accessibility.
- Online ITIL Training – Pan India: Live instructor-led sessions with the same quality as classroom training, accessible from anywhere in India.
Course Fees & Packages
Our ITIL v4.0 training packages include:
Foundation Package Includes
- 2-day instructor-led training (16 contact hours)
- Official PeopleCert courseware and materials
- Student workbook and quick reference guide
- Practice tests and sample exams
- ITIL v4.0 Foundation exam voucher
- Post-training support and guidance
- Study materials for future reference
Flexible Payment Options Available
Contact us for current pricing and special offers for corporate groups.
Upcoming ITIL v4.0 Training Batches
Classroom Training - Chennai
- Weekend Batches: Saturdays & Sundays
- Weekday Batches: Monday to Friday
- Fast-Track Intensive: 2 consecutive days
Online Training
- Morning Batch: 9 AM – 1 PM IST
- Evening Batch: 6 PM – 10 PM IST
- Weekend Batch: Saturdays & Sundays
Corporate Training
- Customized schedules available
- On-site or virtual delivery
- Flexible batch sizes
Related Certifications at DreamsPlus
Explore other IT governance and management certifications:
- PRINCE2® Project Management
- DevOps Foundation
- Agile & Scrum Certifications
- PMP® – Project Management Professional
- Six Sigma Certifications
- ISO/IEC 20000 – IT Service Management
Frequently Asked Question
A 2-day practical ITIL 4 workshop in Chennai that teaches ITIL concepts, ITSM practices, and real-world service management skills through hands-on learning.
Ideal for IT support teams, service desk staff, administrators, team leads, freshers entering ITSM, and anyone working in IT operations.
No. The workshop is beginner-friendly and requires no prior experience.
You can attend:
- Classroom training in Chennai
- Online live instructor-led sessions
- Corporate onsite workshops