Master ITIL® Concepts with Hands-On IT Service Management Training with Dreamsplus
DreamsPlus Institute is proud to be an Authorized Training Partner of PeopleCert for ITIL® v4.0 certification training and exam booking services in India. We deliver world-class IT Service Management (ITSM) training that empowers professionals to excel in today’s digital transformation era.
Our ITIL® Training in Chennai is a fast-track, interactive program designed for IT professionals who want to understand and apply ITIL® best practices in real-world environments. This 2-day ITIL® Workshop in Chennai, delivered by certified trainers, combines hands-on learning, practical exercises, case studies, and industry-focused examples to help participants build strong and job-ready ITSM skills.
Our ITIL® Training in Chennai is a fast-track, interactive program designed for IT professionals who want to understand and apply ITIL® best practices in real-world environments. This 2-day ITIL® Workshop in Chennai, delivered by certified trainers, combines hands-on learning, practical exercises, case studies, and industry-focused examples to help participants build strong and job-ready ITSM skills.
Why ITIL® v4.0 Matters in 2026 and Beyond
In 2026 and beyond, organizations need a modern IT service management framework to support digital transformation. ITIL® v4.0 helps businesses adapt to cloud, AI, automation, and emerging technologies while delivering consistent value.
Supports Digital Transformation with cloud, AI, and automation
Integrates Agile, DevOps & Lean for faster and flexible service delivery
Focuses on Business Value, not just IT processes
Improves Customer Experience across IT services
Drives Operational Excellence and performance
Why Choose DreamsPlus ITIL® 4 Workshop in Chennai?
We offer a practical and fast-paced ITIL® 4 Workshop in Chennai, specially designed for working professionals.
- PeopleCert Authorized Training Partner offering official ITIL® v4.0 certification training
- PeopleCert-certified ITIL® trainers with 12+ years of ITSM experience
- Official ITIL® courseware, case studies, mock tests, and exam-focused preparation
- Flexible ITIL® training modes: Classroom (Chennai), Live Online, Self-Paced, and Corporate
- Seamless ITIL® v4.0 exam booking with online proctored exams across India
ITIL® v4.0 Foundation Certification Overview
ITIL® (Information Technology Infrastructure Library) v4.0 is the world’s most widely recognized framework for IT service management. Used by 82.5% of Fortune 500 companies, ITIL® provides comprehensive guidance for creating, delivering, and managing technology-enabled services in the modern digital world.
What You'll Learn in ITIL® v4.0 Training
Core Concepts of Service Management
- Understanding services, value, and stakeholder relationships
- Key terminology and principles of IT service management
- The ITIL® Service Value System (SVS)
The Service Value Chain
- Creating value through optimized activities and resources
- Integrating Lean, Agile, and DevOps practices
- Modern approaches to service delivery
Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
ITIL® Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
ITIL® Practices
- 34 management practices covering the full IT service lifecycle
- Service desk, incident management, and problem management
- Change enablement, service level management, and more
ITIL® v4.0 Certification Exam Details
Exam Format
- 40 multiple-choice questions
- 60 minutes duration
- Passing score: 26/40 (65%)
- Closed-book examination
- Available in English and multiple languages
Exam Delivery
- Online proctored exam (take from home/office)
- IFlexible scheduling options
Certification Validity
- Globally recognized credential
- INo expiration (optional renewal through PeopleCert Plus membership)
Who Should Take ITIL® v4.0 Training?
ITIL® v4.0 Foundation certification is ideal for:
IT Professionals
Service desk staff, support engineers, system administrators
IT Managers
Service managers, operations managers, project managers
Business Professionals
Anyone working with IT-enabled services
Career Changers
Professionals entering the IT service management field
Students
Those beginning their journey in IT and service management
Existing ITIL Holders
Professionals updating from ITIL® v3 to v4
No Prerequisites Required – While basic IT knowledge is helpful, anyone can enroll in ITIL v4.0 Foundation training.
Career Benefits of ITIL® v4.0 Certification
- Boosts career prospects with up to 40% higher earning potential
- High-demand ITIL skills across IT, finance, healthcare, telecom, e-commerce, and manufacturing
- Globally recognized ITIL® certification in over 200 countries
- IT Service Manager
- IT Operations Manager
- ITIL Process Owner
- Service Delivery Manager
- IT Consultant
- IT Project Manager
ITIL® v4.0 Certification Path
Foundation Level
The entry point provides a comprehensive understanding of ITIL® core concepts, principles, and terminology.
Advanced Levels
After Foundation, progress to:
- ITIL® Managing Professional – Practical skills for running IT teams
- ITIL® Strategic Leader – Strategic business and digital transformation
- ITIL® Practice Manager – Deep expertise in specific ITIL® practices
- ITIL® Master – Highest level of ITIL® expertise
Training Locations & Availability
- Classroom ITIL® Training in Chennai: Tech-enabled classrooms, hands-on labs, and easy accessibility.
- Online ITIL® Training – Pan India: Live instructor-led sessions with the same quality as classroom training, accessible from anywhere in India.
Course Fees & Packages
Our ITIL® v4.0 training packages include:
Foundation Package Includes
- 2-day instructor-led training (16 contact hours)
- Official PeopleCert courseware and materials
- Student workbook and quick reference guide
- Practice tests and sample exams
- ITIL® v4.0 Foundation exam voucher
- Post-training support and guidance
- Study materials for future reference
Flexible Payment Options Available
Contact us for current pricing and special offers for corporate groups.
Upcoming ITIL® v4.0 Training Batches
Classroom Training - Chennai
- Weekend Batches: Saturdays & Sundays
- Weekday Batches: Monday to Friday
- Fast-Track Intensive: 2 consecutive days
Online Training
- Morning Batch: 9 AM – 1 PM IST
- Evening Batch: 6 PM – 10 PM IST
- Weekend Batch: Saturdays & Sundays
Corporate Training
- Customized schedules available
- On-site or virtual delivery
- Flexible batch sizes
Contact us to find the next available batch that fits your schedule!
Related Certifications at DreamsPlus
Explore other IT governance and management certifications:
- PRINCE2® Project Management
- DevOps Foundation
- Agile & Scrum Certifications
- PMP® – Project Management Professional
- Six Sigma Certifications
- ISO/IEC 20000 – IT Service Management
ITIL® v4 Job Market & Salary Expectations
The job market for ITIL® v4–certified professionals continues to grow as organizations worldwide adopt IT service management best practices. Industries such as IT services, banking, healthcare, telecom, and consulting actively seek ITIL-certified talent.
- India: ITIL®-certified professionals earn an average salary of ₹11–12 LPA, depending on experience and role.
- United States: ITIL® Foundation–certified professionals earn an average of $88,000 per year, with senior professionals earning up to $148,000 annually.
ITIL® v4 Career Path & Job Roles
Starting with ITIL® v4 Foundation, professionals can move into various high-demand IT service management roles:
- Process Coordinator: ₹7–10 LPA
- IT Analyst: ₹7–12 LPA
- Service Delivery Manager: ₹13–20 LPA
- IT Project Manager: ₹14–25 LPA
- IT Manager: ₹10–30 LPA
- IT Director
- Chief Information Officer (CIO)
- ITSM Consultant
Frequently Asked Question
A 2-day practical ITIL® 4 workshop in Chennai that teaches ITIL® concepts, ITSM practices, and real-world service management skills through hands-on learning.
Ideal for IT support teams, service desk staff, administrators, team leads, freshers entering ITSM, and anyone working in IT operations.
No. The workshop is beginner-friendly and requires no prior experience.
You can attend:
- Classroom training in Chennai
- Online live instructor-led sessions
- Corporate onsite workshops
Yes. The ITIL® workshop uses examples, scenarios, discussions, and activities to help you apply ITIL® concepts in real IT environments.