VeriSM™ Plus looks at progressive practices and how they relate to Service Management.

The certification focuses on the impact of progressive practices and innovative technologies on modern Service Management.

Audience

• VeriSM™ Plus has been created to offer professionals with a background in (IT) Service Management the opportunity to bridge into VeriSM™ Foundation.
• Candidates who already have a Service Management Foundation certification (for example EXIN IT Service Management based on ISO/IEC ISO 20000, EXIN BCS SIAM, IT4IT ) only have to successfully pass VeriSM™ Plus to attain the full VeriSM™ Foundation certification.

Required Reading

VeriSM™ – A service management approach for the digital age

Claire Agutter, Rob England, Suzanne D. Van Hove, Randy Steinberg

Van Haren Publishing: December 2017

Pre- Requsites

All professionals could take this certification.

Main Subjects

• The Service Organization
• People and Organizational Structure
• The VeriSM™ Model
• Progressive Practices
• Innovative Technologies
• Getting Started

Exam Details

30 Minutes

Duration

20 (Multiple Choice)

Number of questions

65%

Pass mark

• 0 (0)

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